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We Got Answers!
1. How does the Smart Dog Toy Ball work?
1. How does the Smart Dog Toy Ball work?
The ball has two play modes:
Smart Mode (Blue Light): Runs for 5 minutes, then enters standby mode. Reactivate by tapping.
Normal Mode (Green Light): Runs continuously for 5 minutes, then shuts off.
2. How do I turn the ball on/off?
2. How do I turn the ball on/off?
- Turn on: Short press the power button.
- Switch mode: Long press the power button after turning it on.
- Turn off: Let it power down automatically, or press and hold the button.
3. Is this ball suitable for all dogs and cats?
3. Is this ball suitable for all dogs and cats?
Yes! The ball is ideal for small to medium-sized dogs and cats. However, for very large dogs or aggressive chewers, supervision is recommended.
4. Is it waterproof?
4. Is it waterproof?
No, the ball is not waterproof, so avoid using it in water or wet environments.
5. How long does the battery last?
5. How long does the battery last?
The battery lasts about 180 minutes on a full charge.
6. How do I know when it’s fully charged?
6. How do I know when it’s fully charged?
- Blinking red light: Low battery, needs charging.
- Blinking blue light: Charging in progress.
- Solid green light: Fully charged and ready to use.
7. How long does charging take?
7. How long does charging take?
Charging takes approximately 1-2 hours using the included Type-C cable.
8. How long does shipping take?
8. How long does shipping take?
Shipping times depend on your location. We offer fast and free shipping with options for retail, wholesale, and dropshipping.
9. What comes in the package?
9. What comes in the package?
Each package includes:
✔️ 1x Smart Dog Toy Ball
✔️ 1x Type-C Charging Cable
10. What if my pet doesn’t like it?
10. What if my pet doesn’t like it?
We stand by the quality of our product. If your pet isn’t happy, please contact our support team for assistance.